Steps Taken to Reduce Mistakes on 911 Fire Calls in NY
Amid complaints about flaws in the city’s new 911 system, New York City’s Police and Fire Departments on Friday announced steps to reduce the likelihood of mistakes in handling emergency fire calls.
The agencies said Police Department workers who take 911 calls would consult with a Fire Department operator to ask questions and verify the accuracy of the information before sending a computer message to a fire dispatcher to put firefighters into action.