Final Decision: El-Al to Honor All Tickets Sold!
The decision is in.
El Al Israel Airlines will honor all of the cheap plane tickets it never meant to sell. Additionally, they are offering all these passengers the option of flying non-stop for an additional fee of $75.
Thousands of people cashed in on a deeply-discounted deal on Monday after an online glitch offered airfares for about 75 percent off.
EL AL Vice President/General Manager Danny Saadon stated, “Although a review of this occurance has not been finalized, a decision was made to accommodate El Al passengers who purchased these low fares because we value our reputation of offering excellent customer service.
Hopefully, we have provided an opportunity to many first timers to visit Israel as well as reconnect family and friends.”
The tickets that these passengers are currently holding are for travel via a stopover in Europe in both directions.
However, to better accommodate these passengers, El Al is offering a choice to travel nonstop roundtrip to Israel from New York (JFK or Newark) for an additional cost of $75 each way.
Yet another choice is that El Al is offering a full refund without penalty to anyone wishing to cancel their tickets.
To take advantage of the nonstop flights or to cancel, passengers holding these tickets should email El Al between August 14 and 31, 2012 via email to flydirect@elalusa.com and an El Al representative will respond to the request.
Don-t worry
You don’t have to run them a benefit they will still make money plus all the free publicity they got.
Yakov
“our reputation of offering excellent customer service” LOL – IS THIS A PURIM ARTICLE?
Safe trip!
I wish I’d known about it. How DO people find out these things? Airlines have made these mistakes before, but I only ever find out after the event. :(
yehuda
There is no Concept of Customer service, but there is a concept of Security, Elal can be Hebrew spaking goyim, as usual
Milhouse
#4, not even Hebrew-speaking. Ten years ago NONE of El-Al’s ground crew in Newark spoke a word of Hebrew; they were American goyim, and couldn’t communicate with Israeli passengers. We bilingual passengers had to translate for our Israeli fellow travelers, especially an elderly couple who were in tears because they had no idea what was happening to us.
Free ticket
You know, theres a legal way to get a free ticket anywhere, there and back
#6 please tell me how
to get a free ticket anywhere, there and back